Privacy Policy

1. Introduction

At Xalvix ("we," "us," or "our"), we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By using our services, you consent to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when you:

• Contact Us: Name, email address, phone number, company name, and message content
• Start a Project: Business details, project requirements, budget information
• Make a Payment: Billing information (processed securely through Stripe)
• Create an Account: Username, password, profile information
• Subscribe: Email address for newsletters or updates

2.2 Information Collected Automatically

When you visit our website, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent, referral sources, click patterns
• Cookies & Tracking: Session data, preferences, analytics information
• Performance Metrics: Page load times, errors, technical issues

2.3 Information from Third Parties

We may receive information from:

• Analytics providers (Google Analytics, etc.)
• Payment processors (Stripe)
• Social media platforms (if you interact with our social profiles)
• Marketing and advertising partners

3. How We Use Your Information

We use collected information for the following purposes:

3.1 Service Delivery

• Process and fulfill your project requests
• Communicate about projects, deliverables, and timelines
• Provide customer support and respond to inquiries
• Deliver requested services and products

3.2 Business Operations

• Process payments and manage invoicing
• Maintain accounts and manage subscriptions
• Send administrative information and updates
• Conduct internal analysis and reporting

3.3 Marketing & Communication

• Send newsletters, promotional materials, and updates (with consent)
• Personalize your experience and tailor content
• Conduct surveys and gather feedback
• Announce new services, features, or offers

3.4 Analytics & Improvement

• Analyze website usage and performance
• Improve our services, website, and user experience
• Develop new features and offerings
• Conduct A/B testing and optimization

3.5 Legal & Security

• Comply with legal obligations and regulations
• Protect against fraud, unauthorized access, and security threats
• Enforce our Terms of Service and policies
• Resolve disputes and troubleshoot issues

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

4.1 Service Providers

• Payment Processors: Stripe (for secure payment processing)
• Hosting Providers: Cloud infrastructure services
• Email Services: For sending communications
• Analytics Tools: Google Analytics and similar services
• Marketing Platforms: For campaign management

4.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.3 Legal Requirements

We may disclose information when required to:

• Comply with legal obligations, court orders, or government requests
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Enforce our Terms of Service

4.4 With Your Consent

We may share information for other purposes with your explicit consent.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand usage patterns
• Marketing Cookies: Used for targeted advertising (with consent)
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

6. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit (SSL/TLS)
• Secure storage and access controls
• Regular security audits and updates
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Project-related data is typically retained for 7 years for accounting and legal purposes. Marketing data is retained until you unsubscribe or request deletion.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

8.1 GDPR Rights (EU/EEA)

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restriction: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to certain processing activities
• Right to Withdraw Consent: Withdraw consent at any time

8.2 Marketing Communications

You can opt out of marketing emails by clicking the "unsubscribe" link in any email or contacting us directly.

8.3 Cookie Preferences

Manage cookie settings through our cookie consent banner or your browser settings.

9. International Data Transfers

Your information may be transferred to and processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your data in accordance with applicable data protection laws.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Through the contact form on our website
• Via email at the address provided during your project engagement
• In writing to the address specified in your Project Agreement

14. Specific Service Provisions

14.1 Project Deliverables

When we develop websites or applications for you, we may collect analytics and usage data from your users (if you implement our analytics solutions). You are responsible for obtaining necessary consents from your users and maintaining your own privacy policy.

14.2 SEO & Marketing Services

For SEO and marketing services, we may access your website analytics, social media insights, and advertising accounts. This data is used solely to provide and improve our services to you.

14.3 Cloud & Hosting

If we provide hosting or cloud services, we may have access to your application data for maintenance and support purposes. We treat all such data as confidential.

15. Data Protection Officer

For GDPR-related inquiries or to exercise your data protection rights, you may contact our Data Protection Officer through the contact channels provided above.